E911 / Dispatch Center

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The Yates County 911 Communications Center, a division within the Office of Sheriff, operates as a 24 hour full service emergency dispatch center. The center is designated as the single Public Safety Answering Point (PSAP) for all of Yates County.


This workforce is responsible for monitoring, dispatching, and coordinating a variety of emergency services within Yates County to include fire / rescue, emergency medical services, and law enforcement. Agencies within Yates County directly serviced by the Communications center include 13 fire departments and their associated first responder units, 5 ambulance services, an Advanced Life Support (ALS) unit from Soldiers and Sailors Hospital in Penn Yan, Medical evacuation helicopter services, and several law enforcement agencies to include the Yates County Sheriff’s Office, Penn Yan Police Department, New York State Police in Dundee, New York State Environmental Conservation Police, Court Security, and Animal Control.

Functions of the Center

Other functions performed at the Communications Center include:

  • After hours notifications for Department of Social Services’ child and adult protective services
  • Victim and family counseling
  • Rape and abuse crisis
  • Town and county highway departments
  • Public Health Communicable Disease/Rabies Services


Yates County 911 is under the day-to-day supervision of the Chief Dispatcher.  Each shift is supervised by a Senior Emergency Services Dispatchers (SED) and staffed by Emergency Services Dispatchers (ESD).  All persons assigned to the division have undergone extensive training to include completion of the Basic Telecommunicator Course at the Finger Lakes Law Enforcement Academy, Emergency Medical Dispatch course through the National Academy of Emergency Medical Dispatch, and several months of on the job training prior to becoming an ESD.  A priority of the Communications Division is continuing education and accreditation.

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