For the most up to date information on COVID-19 visit:
Local Assistance Hotlines:
- New York State COVID-19 Hotline: 1-888-364-3065
- New York State COVID-19 Emotional Support Hotline for Mental Health Counseling: 1-844-863-9314
- Finger Lakes Health COVID-19 Hotline: 315-787-5110
- Yates County Public Health: 315-536-5160
New York State business information links:
- Guidance on Re-opening in Phase 1 - 4.
- Regional Monitoring Metric Dashboard
- Information on insurance, unemployment, price gouging, utilities, mortgage and rent
Public Health Press Releases:
Interactive dashboard for Yates County COVID-19 cases. Read on...
NYDocSubmit is a mobile app that provides individuals who have applied for or are receiving Department of Social Services (DSS) benefits, the ability to simply and quickly submit documentation to the DSS. Read on...
NYS Travel Advisory effective June 25th at 12:00am
For the most up to date information and to see what states are considered high risk, click here
If you have traveled from within one of the designated states with significant community spread, you must quarantine when you enter New York for 14 days from the last travel within such designated state, provided on the date you enter into New York State that such state met the criteria for requiring such quarantine.
The requirements of the travel advisory do not apply to any individual passing through designated states for a limited duration (i.e., less than 24 hours) through the course of travel. Examples of such brief passage include but are not limited to: stopping at rest stops for vehicles, buses, and/or trains; or lay-overs for air travel, bus travel, or train travel.
The travel advisory has been enacted to protect our residents and stop the further spread of COVID-19. It is imperative that individuals who are visiting from states with high rates of infection as well as county residents who are returning from those states self-quarantine for 14 days once they arrive in New York. Self-quarantine involves staying home from work and other outside activities and isolating in a separate bedroom from other household members.
To file a report of an individual failing to adhere to the quarantine pursuant to the travel advisory, please call 1-833-789-0470 or visit this website.
Who Should Get Tested for COVID-19?
All New York residents can now be tested whether they have symptoms or not.
Others who should get tested are:
- An individual who has symptoms of COVID-19. People with COVID-19 have reported a wide range of symptoms including:
- Shortness of breath or trouble breathing
- Chills or repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
- Nausea or vomiting
- An individual is less than 21 years of age who has symptoms consistent with Multisystem Inflammatory Syndrome in Children (MIS-C), which is also known as Pediatric Multi-System Inflammatory Syndrome; or
- An individual requires a test for medical care, including being tested prior to an elective surgery or procedure, or individuals who are pregnant and their designated support person; or
- An individual has had close (i.e. within six feet) or proximate contact with a person known to be positive with COVID-19; or
- An individual is subject to a precautionary or mandatory quarantine; or An individual is employed as a health care worker, first responder, employee of a nursing home, long-term care facility, or other congregate care facility, or other essential employee who directly interacts with the public while working; or
- An individual is employed by an essential business (e.g. food production, medical supply manufacturing) or any business that has been designated to “reopen” in certain regions of the state (e.g. construction, curbside/in-store pickup retail, wholesale trade); or
- An individual presents with a case where the facts and circumstances – as determined by the treating clinician in consultation with state or local department of health officials – warrant testing, or other criteria set forth by NYS DOH (e.g. place of residence, occupation).
How Can Residents Get Tested for COVID-19?
To get tested for COVID-19, call your healthcare provider for instructions. If you do not have a healthcare provider, please call our office at 315-536-5160 and we will assist you. You can also visit the Cayuga Health System sampling site in Ithaca. Learn more about the sampling site in Ithaca and register to attend by clicking here. URMC urgent care clinics in Canandaigua and Farmington are offering testing as well as Wellnow Urgent Care and Finger Lakes Health Urgent Care in Geneva. New York State has a free drive thru testing clinic for Essential workers in Monroe County at the Monroe County Community College. Click here for more information.
Penn Yan Community Health is offering COVID-19 testing to asymptomatic individuals every Thursday from 9:00 to 10:00 am at their office located at 112 Kimball Ave in Penn Yan. You do not have to be a patient to get tested. For more information and to register for testing, visit https://localcommunityhealth.com/asymptomatic-covid-tests-spanish/
If you develop emergency warning signs of COVID-19, get medical attention immediately. Emergency warning signs may include: trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face. Call 911 if you have a medical emergency.
Can you tell me more about antibody testing?
The COVID-19 diagnostic test checks for the presence of the virus at the time of sampling. Antibody testing is different – it checks to see if you have ever had the virus. Because this is a new virus, scientists are still figuring out:
- If having the virus protects you from getting it again in the future (provides immunity) and
- If having the virus does provide immunity, how long does that protection last
NYS is currently conducting random antibody testing in limited communities throughout the state to try to determine how many New Yorkers have had the virus. Antibody testing is not currently widely available in our County. However, you can call your healthcare provider if you feel you may need antibody testing
Sick with COVID-19:
Click here to learn what to do if you are sick with COVID-19.
COVID-19 Paid Sick Leave Law
On March 18, 2020 New York State enacted legislation authorizing paid sick leave for anyone subject to precautionary or mandatory quarantine or isolation order due to COVID-19. The law provides guaranteed job protection and paid leave for New York employees who are unable to work while subject to a COVID-19 precautionary or mandatory order of quarantine or isolation. In order to be eligible for these benefits, New York State Residents must obtain an order of quarantine or isolation from Yates County Public Health.
If your healthcare provider placed you in a quarantine or isolation due to COVID-19 illness, please contact Yates County Public Health at 315-536-5160 for more information. We will work with you and your healthcare provider on issuing a order that will be needed for paid leave benefits.
Who is at risk for COVID-19?
Anyone can become ill with COVID-19. COVID-19 is a new disease and there is limited information regarding risk factors for severe disease. Based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.
Based on what we know now, those at high-risk for severe illness from COVID-19 are:
- People ages 65 years and older
- People who live in a nursing home or long-term care facility
People of all ages with underlying medical conditions, particularly if not well controlled, including:
- People with chronic lung disease or moderate to severe asthma
- People who have serious heart conditions
- People who are immunocompromised
- Many conditions can cause a person to be immunocompromised, including cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medication
- People with severe obesity (body mass index [BMI] of 40 or higher)
- People with diabetes
- People with chronic kidney disease undergoing dialysis
- People with liver disease
Prevention tips to stay healthy for our seniors and high risk individuals of any age
Click here for more at risk groups
EFFECTIVE IMMEDIATELY - Yates County State of Emergency
Building Hours Monday-Friday 8:30 AM – 4:30 PM
Department Schedules as of 7/15 @ 3:00 PM
Board of Elections – 315-536-5135 - The office is open by appointment only.
Buildings & Grounds – The department is cleaning and sanitizing hourly.
Community Services – 315-536-5115 - The office is open with a limited staff.
County Clerk – 315-536-5120 – The office is open.
County Treasurer – 315-536-5192 - The office is open.
County Administrator – 315-531-3210 - The office is open.
District Attorney – 315-536-5550 – The office is open from 9:00-5:00.
Department of Motor Vehicle – 315-536-5528 – The office is open from 8:30-4:15 by appointment only.
Department of Social Services: Food Stamps, Public Assistance, HEAP, Medicaid – 315-536-5183 – The office is open from 9:00-4:00. Per state issued guidelines, all in-person interviews including applications and re-certifications are waived. Information will be primarily gathered over the phone. Work requirements for Temporary Assistance and Food Stamps are also waived. Applications are available by mail for all eligibility programs, or apply for Food Stamps and HEAP online at www.mybenefits.ny.gov.
Department of Social Services: Child Support – 315-536-5183 - The office is open from 9:00-4:00. Child support orders are continued to be processed. Child Support Payments from non-custodial parents are still being accepted, however, it is preferred that payments are sent through the mail or call ahead for an appointment to drop off your payment.
Department of Social Services: Children/Adult Services – 315-536-5183 - The office is open from 9:00-4:00. Child and adult protective reports continue to be received and investigated. The office is following guidance issued by the Office of Children and Family Services regarding a reduction in unnecessary visits to homes and following the recommended screening procedures before any home visits.
Highway – 315-536-3200 – The office is open Monday-Thursday from 6:00-4:30. The department is performing their normal work with a limited staff.
Historian – 315-536-5147 - The office is closed temporarily until August 3, 2020 or until further notice
Legislative Office – 315-536-5150 - The office is open with a limited staff.
Office of Emergency Management – 315-536-3000 - The office is open.
Planning – 315-536-5153 - The office is open with a limited staff.
Personnel - 315-536-5112 - The office is open with a limited staff.
Probation – 315-536-5155 – The office is open from 9:00-5:00 with a limited staff.
Real Property – 315-536-5165 ext. 1 - The office is open with a limited staff by appointment only. Appointments are set up in 15 min intervals 8:45-4:00. Please call or email firstname.lastname@example.org to set up an appointment. You will be required to sign-in, complete a health assessment, and wear a mask. Business by e-mail or phone is still strongly encouraged.
Public Health – 315-536-5160 - The office is open from 8:00-4:00 by appointment. Please call or email email@example.com to schedule.
Sheriff – 315-536-4438 - The office remains a 24x7 operation in all divisions (police services, 911, county jail, civil, court security) with civil division at 50% staff. All jail visitation is suspended and there is limited CAP court use.
Veterans Services – 315-536-5196 - The office is open with a limited staff. Business by e-mail or phone is strongly encouraged. VA claims application support can be done by mail. In person appointments are available by calling ahead.
Know how it spreads
- There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
- The best way to prevent illness is to avoid being exposed to this virus.
- The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
COVID-19 may cause mild to severe respiratory symptoms, like:
- Trouble breathing
- Chills or repeated shakin with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
CDC believes at this time that symptoms may appear in as few as 2 days or as long as 14 days after exposure to the virus.
If you think you have symptoms of COVID-19, call your health care provider for more information.
- Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick. Keep a distance of at least 6 feet to help slow the spread of COVID-19.
- Cover your cough and sneezes with a tissue and discard it in a closed container
- Clean frequently touched surfaces and objects.
- Wear a facial covering in public settings such as grocery stores and gas stations where a 6 feet distance between others cannot be maintained.
For people who are sick:
- Stay home.
- Keep sick household members away from others. If you have a separate room that is best.
- Use soap and water, a bleach and water solution, or EPA-approved household products. You can make your own cleanser with a mixture of 1 cup of liquid unscented chlorine bleach in 5 gallons of water.
- Avoid sharing personal items
- Anyone at high risk for complications should talk to their healthcare provider for more information.